About Us

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PillarCare have been helping people live as independently as possible in their own homes throughout London and the UK since 1999. We are an award winning service; our dedication to truly caring for each and every service user has been recognised by our own service users and industry professionals.

Our mission – person centred care

Knowing we are making a positive difference to peoples' lives drives all of us here at PillarCare. We are committed to delivering the highest standards of care without losing a personal connection to those we care for. Helping people to remain in their homes, living their lives how they wish, informs both our management and carer teams and we hold the individual at the heart of what we do. Person centred care means that we work with each individual, encouraging full participation in delivering the right care for you.

And unlike some other companies, we stay in touch. Our friendly, experienced care managers and staff supervisors are always on call and are committed to ensuring that we are there for you when you need us. People’s lives change, and we are always flexible, working with you to respond quickly to changes in your circumstances. We are always happy to talk – we know sometimes things are clearer after speaking to someone with experience. We understand care, and you understand what you need.

Obligation-free assessment from our care professionals

Your local team of care managers are on call 24/7 to answer your questions and work with you to design a customised plan of care that is right for you.

Meet our care team

For us it’s all about quality of life. Ensuring you can live as independently as possible, safely and with dignity, in the familiarity of your own home, whatever your care needs.

Get to know our people – our experienced, dedicated care management team – who’ll be with you every step of the way.

"The support from the office has also been outstanding. Thank you for the excellent care that you all provide."
Sandie, service user's daughter

Care Services

"The management team worked tirelessly and it made such a difference"
Sarah, daughter

Looking for advice?

Robert Garnett

Director

Robert established PillarCare in 1999 to provide a safe and positive alternative to residential care and nursing homes.
As the Director of PillarCare, Robert oversees all of the company operations, business development and is the Nominated Individual of the service.
Robert has over 35 years’ experience in employment and people-management and has spent the past 22 years working specifically within the homecare sector. He graduated in Sociology and has expert knowledge of the caring profession.
Robert plays an essential role both in the office and at the frontline of the service, and he remains a key point of contact for all of our carers and service users alike.
Robert is also active in the local community, supporting older peoples' organisations and initiatives.

Matt Ford

Registered Manager

Matt joined PillarCare in 2018. As Registered Manager he is responsible for the operational day-to-day management of the service, ensuring PillarCare's continued compliance with relevant legislation, alongside the strategic development of the organisation.
Matt is a point of contact for clients and their families from the outset of each care package through their entire journey with us. He works closely with each service user and supports the team to develop PillarCare's practices and commitments to outstanding care.
In 2019, Matt won an award for Best Home Care Co-ordinator and Care Manager in London. Matt has been working in social care for over 10 years, focusing on adults with a variety of learning disabilities and complex health needs. He has an excellent understanding and history of working with the CQC; upholding the standards they expect in social care.
Matt holds a degree in Psychology, a Masters degree in Forensic Psychology, and a Level 5 diploma in Leadership & Management in Health & Social Care.

Chloé Cooper

Care & Operations Manager

Chloé joined PillarCare in 2016 as a Care Supervisor. She now assists the Registered Manager with the company's business strategy, operational management and is responsible for ensuring that the care we deliver is safe, responsive, and effective.
When not in the office, Chloé still enjoys visiting the service users and their carers, ensuring each member of our team is meeting our high standards and expectations, whilst feeling confident and comfortable in their placements. Chloé has over 15 years of experience in team management and business administration, and previously worked for the General Social Care Council, in governance for social care workers. Chloe holds a Level 5 diploma in Leadership & Management in Health & Social Care, and is working towards a Dementia apprenticeship.

Alicia Soler

Human Resources Manager

Alicia joined PillarCare in 2021 as the lead in the recruitment and onboarding of new staff. She is in charge of ensuring that the team is fully compliant with the current standards, and for managing and implementing new training.
Alicia ensures that the team understands HR policies and procedures.
Alicia is a Business and Management graduate, currently studying towards her MSc in Human Resource Management. She has comprehensive experience in team management, administration, and policy implementation.

Rubika Razaq

Marketing & Business Development Associate

Rubika joined PillarCare in 2022 as a Marketing and Business Development Associate. Rubika oversees PillarCare's marketing initiatives to enhance PillarCare's positioning and visibility. To facilitate this, Rubika maintains regular contact with our clients so that she has the most up-to-date feedback about our services. This enables PillarCare to promote itself with honest client testimonials, allowing new clients to trust that our services align with our values. In addition to her marketing role, Rubika is carrying out Carer supervision. This involves providing support, motivation, and development guidance to carers, which is pivotal in the company's growth. Prior to joining PillarCare, Rubika held the role of Project Manager at the Department of Health, Bupa Global, and the Payments Council.

“They make it easy to ask for help and advice and their knowledge and experience make it well worth having.”

Natasha, service user's goddaughter

“Doctors, nurses, family and friends commented on how good [Mum’s carer] was. She really was great!”

Stephen, service user's son

“It’s a weight off my mind to know that my parents are being cared for by the carers from PillarCare Agency.”

Sandie, service user's daughter

“Having dealt with several agencies previously, for my father, you really did make it easier.”

Stephen, service user's son

Outstanding care

Our unique approach has led to awards and accolades from industry experts and service users alike

Available 24/7

Here to provide you with support and security whatever the time at no extra cost

Industry Leaders

Our care specialists have the most up-to-date knowledge to ensure the highest standard of care

Flexible care

Cost-effective care packages that are adaptable to your care needs as they change